Completely. Your doll ships in a plain, unbranded carton with no external indication of contents. Your bank statement shows only "KK Trading" — never the product name or website. We never sell or share your data.
We accept PayPal, Bank of America (Zelle), and Venmo. After you enquire we send a secure payment request — we never see or store your full card or bank details, and all transactions are protected.
No — for EU and US orders, we ship from our local warehouses in Germany and the United States. Because your order never crosses an international border on its way to you, there are no customs fees or surprise charges.
In-stock orders can be modified or cancelled within 24 hours of purchase. Custom builds can be modified free of charge during the first 72 hours; after production begins, a restocking fee applies.
Shipping & Delivery
EU orders: 3–5 business days from our German warehouse. US orders: 3–6 business days via UPS Ground. Custom builds: 3–5 weeks crafting time plus shipping. You receive a tracking number the moment your order leaves the warehouse.
The courier will attempt delivery up to three times, or you can redirect the parcel to a pickup point. The parcel requires a signature from an adult (18+).
We currently ship to the EU, UK, and USA.
A package is treated as lost when tracking shows no movement for an extended period or an abnormal status. You must provide a complete English screenshot of the order page (partial screenshots are not accepted) showing your delivery address, tracking number and order value. Once we file the carrier claim you receive a full refund or a free replacement. Cases without the required proof cannot be processed. See the full Return Policy.
If you did not purchase the signature service, no carrier claim can be filed — we can only provide the Proof of Delivery (POD). To open a carrier investigation you must provide evidence of non-receipt (e.g., doorbell or entrance camera footage), and success is not guaranteed. We strongly recommend the signature service — just ask for it when you place your order.
Product & Care
Yes — and independently verified. Our body materials are tested by CNAS-accredited laboratory PTC against U.S. FDA 21 CFR 177.1810 and 176.170 food-contact standards: total extractives far below limits, chloroform-soluble residues not detected. See the full lab report.
Wash with mild antibacterial soap and lukewarm water, pat dry, and apply the included renewal powder. Store lying flat on the included blanket, away from direct sunlight and dark-dyed fabrics. Full care instructions ship with every doll.
No. All dolls stocked in our overseas warehouses are made of TPE, and the facial makeup is hand-applied. It will gradually wear off with handling and cleaning — this is a normal property of the material and is not considered a quality defect.
Overseas-warehouse dolls use standard skeletons. Never force the joints beyond their natural range — the safe limit is any pose a normal adult human can physically hold. Please follow the included manual; damage from forcing joints is not covered as a quality issue.
Wig, eye set, comb, storage blanket, care kit (cleaner, renewal powder, gloves), and a printed care manual. Upgrades like implanted hair or body heat-retention can be requested when you enquire — this is a non-electrical option with no wires or battery; note it in your message and we will quote it.
Privacy Policy
1. What We Collect & How Long We Keep It
We collect only what's needed to fulfil your order: name, shipping address, email, and payment confirmation (we never store full card numbers — our PCI-compliant processor handles them). We retain this information only while your order is being processed, and delete it within 6 months of order completion. We do not use your information for any purpose other than order fulfilment, and we never sell or share it with third parties (except our payment processor, which operates to PCI standards). You may contact us at kingkeydoll@zohomail.com to request access to, correction, or deletion of your information.
2. What We Never Do
We never sell, rent, or share your personal data with third parties for marketing.
We never store or transmit your payment card details on our servers.
We never send promotional emails with explicit content or product names in the subject line.
3. Data Retention
Where tax or consumer-protection law requires us to keep a record of a transaction, we retain only the minimum invoice data the law requires (order number, amount and date), with your personal details removed, for the period the law requires (typically 7–10 years), then securely delete it. All other order data is deleted as described in Section 1. You may request deletion of your order data and any marketing data at any time via our contact page.
4. Cookies
We use strictly necessary cookies (age verification) and optional analytics cookies you can decline. No advertising pixels from mainstream ad networks are used on this site.
5. Your Rights (GDPR / CCPA)
EU and California residents may request access, correction, export, or deletion of their personal data by contacting kingkeydoll@zohomail.com. We respond within 30 days.
Terms of Service
1. Eligibility
By using this website you confirm you are at least 18 years old (21 where required by law) and that purchasing adult products is legal in your jurisdiction.
2. Product Descriptions
Dimensions, weights, and colors are approximate; handcrafted items vary slightly. Photography is representative — minor differences between displayed and delivered products are normal and not grounds for return.
3. Health & Safety
Our products are consumer companionship products, not medical devices, and make no medical claims. Materials are body-safe, lab-tested TPE and platinum-cured silicone. If you experience any skin sensitivity, discontinue use and contact support.
4. Limitation of Liability
Liability is limited to the purchase price of the product. We are not liable for indirect or consequential damages.
5. Governing Law
These terms are governed by the laws of the State of New York.
Returns & Refunds
General Rule: No Reason-Based Returns
Our dolls are personal intimate-health products. For hygiene reasons they cannot be returned or exchanged without a reason ("change of mind" / "no longer wanted"). This applies even if the item is unopened. For confirmed quality issues we offer replacement or compensation only — not returns. By placing an order you accept this policy. Quality issues must be reported within 7 days of receipt; reports after this window cannot be processed.
A. Before Delivery — In-Transit Issues
1. Interception requested while the package is in transit: The customer bears the interception fee plus round-trip shipping (the return leg costs the same as the outbound leg).
2. Unjustified refusal of the parcel: The customer bears round-trip shipping, or ships the parcel back at their own expense — freight-collect (COD) returns are not accepted. A refund is issued only after the warehouse inspects the return and confirms the product is in resalable condition; if the product affects resale, no refund will be issued.
3. Lost package (no tracking movement for an extended period, or an abnormal tracking status): The customer must provide a complete screenshot of the order page, in English (partial screenshots are not accepted), clearly showing the delivery address, tracking number and order value. Once we file the carrier claim, you receive a full refund or a replacement. Cases where the required proof cannot be provided cannot be processed.
4. Address change for a package already in transit: The customer bears the carrier's address-change service fee. Success cannot be guaranteed — if the change fails, the service fee is still charged.
5. Tracking shows "delivered" but you have not received the parcel: If the paid signature service was not purchased, no carrier claim can be filed — we can only provide the Proof of Delivery (POD). To request a carrier investigation you must provide evidence of non-receipt (e.g., doorbell or entrance camera footage). An investigation does not guarantee a successful outcome.
B. After Delivery
1. Damaged packaging or product: If the carton or product is visibly damaged, refuse the parcel at the door. If you have already signed for it, contact us promptly with photos of (1) the outer carton, (2) the carton's shipping label and (3) the damaged product. Compensation is based on the degree of damage; if the product is unusable, we will replace it free of charge or issue a full refund. If a damaged parcel is signed for, returned without reporting first, and warehouse inspection finds the product unusable, no refund will be issued and the customer bears the return shipping cost.
2. Makeup fading is not a quality defect: All dolls stocked in our overseas warehouses are made of TPE; the facial makeup is hand-applied and will gradually wear off with handling and cleaning. Makeup fading during normal use is not a quality issue.
3. Skeleton limits: Overseas-warehouse dolls use standard skeletons. Never force the joints — any pose a normal adult human can physically hold is the limit. Please refer to the included manual.
4. 7-day window: Quality issues must be reported to us within 7 days of receipt. Reports received after this window cannot be processed.
5. No reason-based returns: Our products are personal intimate-health products and do not accept no-reason returns or exchanges. For quality issues we offer replacement or compensation only.
6. Unauthorized returns: If a customer ships a parcel back without our authorization, the warehouse may be unable to locate it, or inspection may find that it affects resale — in either case no compensation or refund will be issued.
How to File a Claim
Email support with your order number, tracking number and clear photos of (1) the shipping carton, (2) the shipping label and (3) the product or defect. Claims are assessed within 3 business days.
Cancellation
Unshipped in-stock orders: full refund. Custom builds: free cancellation within 72 hours of ordering; afterwards a production-cost restocking fee applies. Once a parcel has shipped, the in-transit rules in Section A apply.
18 U.S.C. § 2257 Compliance Statement
All products depicted on this website represent adult collectible figures. The owners and operators of this website are not the primary producer (as that term is defined in 18 U.S.C. § 2257 and 28 C.F.R. § 75.1(c)) of any visual content contained in this website. All depicted figures are adult in form and appearance.